Butter & Burlap Privacy Policy

Effective Date: July 7, 2026

Butter & Burlap, operated by Painter Process Control Solutions LLC ("we," "us," or "our"), values your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and services.

1. What We Collect

• Personal Information: Your name, email address, phone number, and optional birthday when you sign up.
• Order Information: Cookie or candle selections, pickup or shipping preferences, and contact preferences.
• SMS Consent Records: Whether you opted in to receive transactional text updates, plus the consent source and timestamp when available.
• Device Data: Browser type, IP address, and access timestamps for general analytics.

2. How We Use Your Information

• To fulfill and confirm your orders
• To notify you of your order status
• To send transactional SMS updates about order confirmation, pickup readiness, shipping, or tracking when you opt in
• To send email updates about seasonal specials if you separately opt in
• To improve our offerings and customer experience

3. Communication Preferences

We only send SMS notifications if you opt in during checkout, signup, or profile setup. SMS messages are transactional order updates such as confirmation, pickup readiness, shipping, or tracking. Message frequency varies by order activity. Message and data rates may apply. You can reply STOP to opt out or HELP for help, or contact us directly to update your preferences.

4. Data Sharing

Your information is never sold or rented. We may use trusted service providers to manage communications and data securely, including Firebase (data storage), SendGrid (email), and Twilio (SMS). Mobile opt-in data, SMS consent records, and phone numbers are not shared with third parties for their own marketing or promotional purposes.

5. Data Security

We take precautions to safeguard your information using encryption and secure storage. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time. Contact us at painterpcs@gmail.com.

7. Children's Privacy

We do not knowingly collect personal data from anyone under the age of 13. If we learn that we have, we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and continued use of our services implies acceptance of those changes.

9. Contact Us

For questions or concerns, reach out to us at:

Email: painterpcs@gmail.com
Web: https://butterandburlap.com/contact

By using Butter & Burlap's services, you agree to this Privacy Policy.